Category Archives: Content Strategy & UX

How Twitter Won My Heart

Many years ago, I wrote an article entitled “What’s Wrong with Twitter?” The article was never published, in large part because I couldn’t come up with a strong thesis. All that I knew for certain was that this particular form … Continue reading

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Twenty Things I’m Glad I Learned On My Own

There are plenty of articles telling us what authors wish they had known in their early twenties.  But to be honest, I’m grateful for what I didn’t know then. It’s been fun learning along the way. So, here’s my list. Twenty things … Continue reading

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UX and IXD

What is the difference between user experience design and interaction design? Many people ask the question, and for every question there are infinite answers. As such, there’s been a fascinating discussion taking place on LinkedIn over the past few weeks, … Continue reading

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Knitting: The Web Design Metaphor

I rarely think about web design, UX, or content strategy when I’m knitting. In fact, I knit as a way to zone out and think about anything but work. But this weekend, while working on an owl hat, I was struck by … Continue reading

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Alphabetical, Unintentional, URL Acrostic

The great and powerful Margot Bloomstein wrote a thought-provoking article on what I like to call “anecdata.” Anecdotes, which too many people confuse with data. She concluded her article with a “personal acrostic,” which in turn was inspired by Josh … Continue reading

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UX Kitteh

My inner Grammar Nazi has always cringed at I can Haz Cheeseburger memes, but my love of UX humor trumps that today. Last week, I experienced the wonder that is UX Kitteh, shared through Twitter by Christina Wodtke. Then I … Continue reading

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It’s Not What you Write, It’s Who you Write for

Any new business has to ask themselves: “what should we write about on our website?” More specifically, many companies find themselves saying “Let’s start a blog! Now, what should we write about?”

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Why do bad websites happen to good people?

“It used to be that the writers read their own work. But he had changed that. Many a bad paper was praised because its author was a dramatic reader.  And many a possible literary treasure was lost to the world … Continue reading

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A Method to the Madness

“Websites still have the same problem they’ve always had: Writing good, consistent content that people care about is hard.” – Justin Jackson (@mijustin on Twitter) It’s very chique right now to acknowledge that our job is hard. We’re not wizards, and … Continue reading

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A Confab Recap

I know, I know, I’ve already written quite a bit about Confab. But to be honest, it’s such a great conference that it’s hard not to geek out over it. Here marks the end of my official Confab 2013 Recap, … Continue reading

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